Q: Is there a cancellation fee or restocking fee on orders?
A: The dreadful “restocking fee”. Just like our label, Kouzini is very transparent in all that we do. Many companies call it a “restocking fee”- in other words a fee charged to the customer, usually a percentage set by the company for cancellation which usually covers return shipping or other various fees.
How this works at Kouzini is if there is an error not caused by Kouzini then we refund the full amount minus the credit card processing companies fees. This reason being is that Kouzini is a small family business and in order to keep prices low we cannot be held responsible for cancellations if this is not due to Kouzini error. Everytime a transaction or order goes through, credit card companies and paypal charge a fee. If this transaction or order needs to be cancelled, credit card companies and paypal do not refund Kouzini this amount. If you ever need to cancel your order, there will be a cancelation or “restocking fee” on the total order amount as listed below which are the fees from credit card processing companies. (Kouzini has no control over these fees unfortunately) Please contact us beforehand if you have any questions!
Thank you! :)
Paypal transactions .029% + .30 cents
Credit Card transactions .03%
International transactions .047%